hollywood casino online customer service phone number

My stepson’s mom had splurged for a room in the Guitar Hotel for part of his birthday gift. The gentleman was very friendly, but it took a long time to check in. When we arrived to check in, there was only one person working the desk with a long line of people. Reluctantly, we plunked down $500 for a one-night stay so that we could be part of his big day. He doesn’t like to drink so he wanted to celebrate with a trip to the casino. The purpose of our trip was for my stepson’s 21st birthday. The tables were filthy (as they had been. I approached the hostess and asked for a table in the bar area and was told that we could seat ourselves. At this point several of the bars were closing so we ventured back to the original one. When we approached the hostess, she was incredibly rude to us. We were told that we needed to go to the hostess. We entered the bar of a restaurant and asked if we could sit at a bar top table. Later in the evening after dinner and some gambling, a few of us decided to find a bar for a drink. When she went to check in, they told her that there was nothing available in the Guitar Hotel, even though she had specifically reserved and paid for the room.

Hollywood casino online customer service phone number